FAQs

If you have any questions that you can't answer through our FAQs, don't hesitate to contact our team.

Simply put, we can say that the QR code is the natural evolution of the barcode. Its name derives from "Quick Response Code", due to the speed at which they can be scanned. This code allows for easy access to different information through a mobile device.!

They are as useful as all the different types of content they can offer. In fact, in recent years, this type of code is becoming more widely accepted among all kinds of people. It's logical, since with just one scan you can access a variety of different information and even facilitate certain tasks such as connecting to a Wi-Fi network. A QR code can help you improve the service or product you offer, interact with your customers and promote your business, among other things.

Many. There are as many types of the different kinds of content that may be associated with them. At QRfy, we offer you a tool to create a wide variety of them: Wi-Fi, website, vCard, PDF, images, videos, apps and menus. And all in the simplest way.

There are several factors that influence whether a person or potential customer can read a QR code, but without a doubt the most important factor is that the individual who wants to scan the code needs to have a mobile phone. Nowadays, there are many mobile devices that can read QR codes with the camera itself, by simply pointing the camera at the code to scan it. If this doesn't work, you may need to download an application designed to read QR codes. But don't worry! There are several apps that do just this.

The biggest difference between the two is that the dynamic QR code can be edited even after being printed, and the static one cannot. Therefore, the dynamic QR code allows us to change both the function and the content at any time and as many times as we want. Another big difference is that dynamic QR code allow you to collect statistics on the scans made in order to get as much information as possible.

No, due to the technical differences between each of the codes.

There are different platforms and tools to create your own QR, but none like QRfy. With QRfy you not only lets you create custom QR codes, you can also manage and edit your code, and make an analytical monitoring them.

QR codes also have an error prevention system. Thanks to this system, up to 30% of the structure of the QR code can be damaged without affecting its ability to be read. If the damage is greater, it may be impossible to read.

With our QR code creator, anyone can create their own.

Yes. As long as the maximum number of characters is respected.

No. To avoid errors in the process of reading the QR code, this option is not available. But don't worry, we use a standard size so that the logo is easily readable and doesn't compromise the scan.

Yes. Within the "My QRs" section, you can see all the QR codes that you have created. Just click on the edit button (pencil symbol) to be able to make changes to your QR.

Yes. We recommend that you always scan the QR code preview with your mobile device to check that it's working.

If you are in the trial period or signed to any of our plans, your active QR codes should work without problem. If your QR codes do not work, it is most likely to be due to design elements. Some reading applications and telephone cameras have difficulties in scanning complexes QR codes. Here are some design elements that must be taken into account: - Make sure there is a significant contrast between the foreground and the bottom of the QR code. - Make sure the QR code size is suitable for scanning distance (in general, dynamic QR codes should not be less than 2 x 2 cm and static QR codes should not be less than 3 x 3 cm). - Make sure the logo, if you use one, do not obstruct the important elements of the QR code.

You will be able to know the number of total scans, the number of scans per operating system, the location and the number of unique scans.

You can download your QR codes from the "My QRs" section or from within the "Detail" section of each QR. You can download it in the formats that suit you best (png, jpeg, eps, svg).

Once you have downloaded your QR code in the desired format, you can print it from your computer. Always make sure to test your QR before printing it to avoid any mishaps.

Today in QRfy we offer 3 plans that give you access to all tools on our platform. The difference is in the duration. You also have a 7 -day free trial period to know the platform.

No, we do not have any extra charges beyond the price of the plan + VAT. However, your credit card provider may charge a small fee for the transaction. For more information, contact your bank or credit card provider directly.

In QR.new we accept payments with Visa card, Mastercard, American Express and Master. You can also pay the annual plan by bank transfer.

Yes. Go to the "My Plans" section and click on "Update Card".

You can change the VAT number by entering the "Tax Information" section in the "My Account" area.

You can get your invoice by clicking the invoice icon in the "Plans and payments". You will be asked to fill out a form with tax information. If you have any problem please write to our support team.

As soon as the payment is made, you can start using all of the QR.new tools.

It will depend on the plan you have signed. We have the following plans: monthly, quarterly and annual.

Yes. Unless the subscription is canceled - at the latest - one day before the renewal date, your subscription will renew automatically. The renewal of your subscription cannot be cancelled once it has been carried out.

Canceling your subscription is very easy. You can do it in the "Billing" section or by clicking here.

Your QR codes won't go anywhere, but you won't be able to access them or the collected data until you update your plan. Your QR codes will disappear only if you delete your QRfy account.

No. Once you have purchased a plan, there is no refund option. What you can do is cancel your subscription to prevent it from renewing automatically.

7 days, in which you can try out our QR.new.

Our trial period gives you access to all of our tools. At QRfy, we believe that in order to evaluate a service, you must be able to test it out completely.

We feel it, but the trial period only lasts 7 days. After that period, you can continue using the platform by subscribing to one of our plans.

Yes.

No. The free trial period automatically ends at 7 days. Only payment plans can be canceled.

Your QR codes will be stored for three months once the trial period has ended. During that period you will not be able to access them until you hire one of our plans.